Anonymous Sanitation Complaint

I referred this “anonymous sanitation complainant” to the proper authorities in the jurisdiction in question. This message brings up some very interesting points:

1. Working conditions and health of employees and the duty of the employer

2. Attitudes about cleanliness

3. Motivation

4. Self esteem

5. Communications

6. Duty to the public

7. Duty to the firm

 

I don’t think the health department can fix all of these problems. 

 

REGARDING: My Compliant

PROBLEM: Everything is falling apart. Roaches are EVERYWHERE. The place has a very unclean atmosphere.

I have problems keeping myself in the mood to continue my employment there. But if anything, maybe this letter will find the right ears and maybe something can be done.

I'm not sure how much I've eaten from that restaurant, but now that I work there and have seen 1st hand the environment in which the food is subject to (roaches crawling on walls, floors, equipment; finding roaches in drink mixes) - the place is NASTY and I cannot find another job at the moment to get out of blank.

  

I request to be ANONYMOUS - If I can be entitled to some claim\suit after seeing how the food has been prepared and served in such an environment, food that I have eaten most recently, I feel I've been violated, my trust misplaced, my money wasted on food that is not of high quality.

  

Please let me know my options or what you or anyone else can do.

Can a Consumer Tell if a Restaurant is Safe?

What a lot of people who travel do, myself included, is just stop at the first restaurant that is convenient. I might make a decision as to what kind of food I feel like having but the venue is kind of arbitrary. I am like most folks; I expect the operator of any establishment to protect my food from contamination. Most QSR's are under some sort of quality system, self imposed of course because most health agencies do not require it. These places are inherently less likely to pass on contaminated foods because they have internal standards they must meet. This is the case for every restaurant; if the there is no continual assurance of safety on a daily then risks are higher. I frequent proprietary restaurants, those without a national "brand", but I also recognize risks are probably higher there.
 
So that is the basic idea. If the facility has a posted score from the regulatory agency, this is even better, because it means whatever internal programs exist they are validated.
 
You cannot tell the risk of contaminated food by observation of the eatery. It is absurd to suggest to consumers that they look around the dining area, closely watch the buss boy, or inspect the bathroom. That is not where contaminated foods come from. You, I and all consumers are basically putting our trust in the hands (literally) of folks we do not know. Doesn't it make sense that the facility operator should be required to properly protect my food? If you can spend the time to learn the system ( they do not make it easy) take a look at the inspection records in Florida. What you will see are repeated cases of critical items out of compliance, and very spotty enforcement.
 
I do not become uninterested in food safety just because I am a consumer. In Florida, I ask to see the last inspection report (except when dining with my wife whom insists I do not do this). It is law that they show it to me. In Palm Beach  County, I look to see that the sign advising consumers that they may "request to see the latest report" is there. If they balk, I will report them.
 
The Florida Restaurant Association fought hard here to keep the restaurant inspection findings from posting, and have temporarily succeeded. They also are very much against any type of posted sanitation rating.
 
With the poor record of compliance in Florida (and most places) consumers need to have complete transparency to make a decision about where to eat
 
That is why my company provides a certification to restaurants that participate in my program, known as "Ten to Win" (see www.safefoods.tv). My perspective is consumers shouldn't have to ask about compliance with the law, or guess about sanitation. 
 

Food-borne Illness and its Effect on Tourism in Egypt

 

 

Food-borne Illness and its Effect on Tourism in Egypt

Egypt is a land of mystery and excitement that has drawn world travelers for centuries. Unlike many developing nations, the rich history and close ties to our own culture makes this travel destination especially attractive.

Whether one travels to Mexico City, Madrid, Hong Kong or Cairo, however, the dilemma is the same. According to the CDC “Traveler’s Diarrhea” is a common aliment affecting up to 50% of persons visiting foreign destinations”. However, sometimes it is more than a brief, self-limiting illness.

Many nations, including our own, struggle with food safety issues and fixing them takes a coordinated approach amongst many constituents such as government, industry and the public. Food safety problems often intersect with wider public health needs and progress is hindered if problems such as poverty, social unrest and political instability are not also addressed.

Egypt suffers like the US from fragmentation in its public health mission. Currently, there are multiple agencies with similar responsibilities to protect the public from food safety hazards and little formal coordination between them. To make food safety a reality for tourists essentially means that food safety must be assured for the average Egyptian; therefore, Egypt needs a strong, coordinated public health infrastructure.

Tourists might not stop coming to Egypt due to a few reports of diarrhea, however, widespread reporting of severe cases, and lawsuits, will make tour operators much more selective, and bring pressure on the Egyptian hospitality industry to clean up its act.

The greater challenge is for Egypt to ensure that it has the capacity to sustain a safe food supply for its own people. In doing so, it ensures safe food for the rest of us who want to see Egypt for ourselves.

 

UK: Couple seek legal help in holiday illness fight

 

A couple who say they were left with long-term debilitating illnesses after contracting a bug on holiday are taking legal action. Nina Shenton, aged 20, is still undergoing tests for continuing sickness. Her partner Richard Gerrard, aged 24, has been diagnosed with painful reactive arthritis triggered by a virus (bacteria? – dp) following their week-long trip to the Zouara Hotel, Sharm El Sheikh, Egypt, in April.


The pair came down with stomach bugs within hours of arriving and were stuck in their rooms for the rest of the week, ruining their first holiday together. Miss Shenton, of Barn Gate Street, Leek, said: "To me, the food was disgusting. We felt the meat was undercooked and the buffet was left out for long periods of time, with new food being piled on top of the old food – we even noticed flies landing on the food.


"Also, lots of other guests were complaining about illness.


"We fell ill after our first meal there. I had terrible stomach cramps and was being sick.


"Six months later, my stomach is still swollen, I have chronic pain and bouts of sickness.


"I can't believe people are still being sent there on holiday after what we have been through."


Mr Gerrard, of Church Lane, Cauldon, had to be signed off work as a builder for five weeks and is still recovering.


He said: "The holiday was a complete nightmare”.

"We were still sick for a month afterwards and when that went, I had terrible pain in my joints and was in so much agony I couldn't stand."


Now the couple want to recover the costs of the holiday, at £400 per person, medical bills, including more than £500 spent on prescriptions, and loss of earnings.


Joanne Beddow, of Irwin Mitchell Solicitors, who is representing the couple, said: "Mr Gerrard and Miss Shenton are not the only people to have suffered illness at the Zouara Hotel.


"We see no end to the complaints from holidaymakers who return having suffered illness abroad.


"Incidents such as this should be a trigger for tour operators and hoteliers to do more to ensure the health and safety of their guests."


A spokesman for tour operator youtravel.com said: "We have launched a full enquiry and are liaising with Jetline Travel, the travel agent who booked the holiday, to ensure a response as soon as possible."